Last updated: December 29, 2025
At Knotty by JJ, each item is handmade with care. Because many of our products are made to order or customized, our refund policy reflects the nature of our work.
Made-to-Order & Custom Items
Because these items are created specifically for you:
- Made-to-order and custom items are final sale
- This includes items with custom colors, sizes, names, wording, or design requests
Once production has started, orders cannot be cancelled or refunded.
Ready-to-Ship Items
For items marked Ready to Ship:
- Returns may be accepted within 7 days of delivery
- Items must be:
- Unused
- In original condition
- Return shipping costs are the responsibility of the customer
Please contact us before sending anything back.
Damaged or Incorrect Orders
If your item arrives damaged or incorrect:
- Please contact us within 48 hours of delivery
- Include photos of the issue
We will work with you to resolve the problem through:
- A replacement
- A repair
- Or a refund (where appropriate)
Shipping Delays
We are not responsible for delays caused by shipping carriers once an item has been shipped. However, if there is an issue, please reach out — we’re happy to help where we can.
Local Pickup Orders
Orders selected for local pickup are considered complete once collected. Please inspect your item at pickup and let us know right away if there are any concerns.
Contact Us
If you have questions about your order or this policy, please contact:
Knotty by JJ
Email: jordan@knottybyjj.com
Policy Updates
This Refund Policy may be updated from time to time. Any changes will be posted on this page.