Last updated: December 29, 2025

Knotty by JJ (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how information is collected, used, and protected when you visit or make a purchase from our website.

Information We Collect

When you visit our site or place an order, we may collect personal information including:

  • Your name
  • Email address
  • Shipping and billing address
  • Payment information (processed securely by third-party providers)
  • Order details and custom request information
  • Any information you choose to provide through contact or custom order forms

How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Communicate with you about your purchase or inquiry
  • Create custom or made-to-order items
  • Arrange local pickup or shipping
  • Improve our website and customer experience

We do not sell or rent your personal information.

Payments

Payments are processed securely through third-party payment providers (such as Stripe or Square). We do not store your full payment details on our servers.

Cookies & Analytics

Our website may use cookies or similar technologies to:

  • Remember your preferences
  • Understand how visitors use our site
  • Improve functionality and performance

You can choose to disable cookies through your browser settings.

Sharing Your Information

We only share your information when necessary to:

  • Fulfill orders (e.g., shipping providers)
  • Process payments
  • Comply with legal obligations

We never share your information for marketing purposes without your consent.

Data Retention

We retain your information only as long as necessary to:

  • Fulfill orders
  • Meet legal or accounting requirements
  • Provide customer support

You may request deletion of your personal data at any time, subject to legal requirements.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request corrections or updates
  • Request deletion of your data

To make a request, please contact us using the information below.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Knotty by JJ
Email: jordan@knottybyjj.com

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. Updates will be posted on this page.